Primary Healthcare, Clinical & Medical Case Reports

Biography

Biography: Amer Alata

Abstract

Quality is essential for all types of healthcare settings and even more important in primary healthcare settings as there is a higher flow of patients. In order to ensure quality, each facility ought to set quality metrics. The choice of the quality metrics must be meaningful to the facility, as the outcomes relate to, and impact, the strategy of the facility. Providing high quality care at all times is a challenge, but even more challenging is the choice of the key performance indicators. The learning objectives of this presentation are: Recognizing the importance of quality metrics in primary healthcare setting; developing an understanding of how to select the appropriate key performance indicators (KPIs); demonstrating an understanding of the KPI format and; candidate KPIs for primary healthcare setting. Key performance indicators are simply tools that help us, objectively measure performance. Furthermore, they provide an insight into continuous improvement; paving the way to measure quality and successfully meet targets. Quality metrics, in the form of key performance indicators, help facilities and provider with: Understanding the established process and procedures; clarifying vague processes elements; increasing and measuring efficiency of the process; establishing baseline and comparing own facilities to others, as well as established national and international benchmarks; providing an input into the facility’s strategy, policies, and procedures and; establishing transparency.